What can we help you with?
Do I need to have an account to purchase?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout procedure
- Easily see your order status and purchase history
- Receive updates detailing our newest releases and special promotions
What if I forgot my password?
And you’ll be redirected to a page where you are able to create a new password.
Imagine if I typed the wrong email address?
Please contact us so we can change your email address. We could change your email address, title, and address however we can’t change your order.
Are there any exchange rates?
All our transactions are based in US Dollars. In case your credit card is based in another currency, your order total will be calculated based on the daily exchange rate of the date that your card issuer procedures the transaction.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How safe is my online order?
When buying online with your credit card, all of your data is entered into a SSL secure web page. Your data is subsequently SSL-encrypted and delivered directly to your credit card provider’s system, where your transaction and card is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time following receipt of the order to accept or decline the order, or any part thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card is already authorized for your purchase and the order is canceled, we will issue a credit to the first method of payment.
Any cancellation made after an order was placed, will be subject to a cancellation charge of 5% regardless of the time the order has been placed (even if it’s just a second after) as the retailer processor/credit card charges a fee for cancellations.
Please note that any orders that have been packaged or sent cannot be cancelled.
How can I set my shipping address?
Considering our site and support are based on English, all the information you typed in is needed to be English input method, such as punctuations. If particular letters of your speech contain Non-English letters, you’re advised to utilize the similar English ones instead. By way of example, you might alter password “?” to “c”.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the sequence was processed or shipped. Kindly update your sending address to a residential address instead of your vocational speech as we do not know the length of time that the destination’s customs department is going to have the package on hold.
When will I receive my order?
The delivery period is based on the shipping option you have selected. Once the order has shipped, we’ll email your tracking data on another day as tracking information normally becomes accessible 24 hours after we’ve shipped the order. We are not responsible for delays brought on by the customs department in your country.
How can I track my order?
We’ll email your tracking information as soon as your purchase has shipped. Normally you will get the tracking number daily once we have shipped your order.
You can monitor your order here.
Can I use several discount codes in 1 order?
Promotion and discount codes can’t be utilized together with other promotions and discounts unless mentioned differently.
What Do I Do If I Have Missing Items In My Purchase?
If something is still lacking, please contact us immediately.
Please allow extra time for your purchase to be processed through vacations and purchase seasons.
When will my order be processed?
We processes orders between Monday and Friday. Orders will be processed in 2-3 business days from the purchase date and sent the next day following the processing day. Please be aware that we do not ship on weekends.
Please contact us in case you do not receive tracking number after 5 business days from the day you finished your payment.
Will I be charged with taxes and customs?
The prices displayed on our site are tax-free in US Dollars, so you might be liable to cover duties and taxes as soon as you receive your purchase.
Import taxes, duties and relevant customs fees may be charged once your order arrives to its final destination, and that are depending on the regional customs office.
Payment of these fees and taxes are the responsibility and won’t be dealt with by us. We’re not responsible for delays caused by the customs department in your country. For additional details of fees, please contact your regional customs office.
How do I return a product?
How Can I Return a Product?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your purchase. Please provide the reason in addition to your order number . Our customer support staff will review the return request and will send further instructions if the yield is accepted.
For a list of final sale products, please visit our Returns Policy. All returns must be in original condition with packaging intact.
What if the item(s) I received are defective, incorrect or damaged?
Please contact us within seven days from receiving your order if you received merchandise that is incorrect, missing, or defective. Please include your order number, pictures of the item(s) and all applicable references upon receiving your package. We’ll do our best to resolve your case as soon as possible.
How long is your returns procedure?
Processing returns can take up to 14 business days from the day we receive your return. We’ll email you to confirm once your return has been processe
When will I get my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned product or resale petition. Please get the card-issuing lender with questions about when the credit will be posted to your accounts.
In case you haven’t obtained a credit for your return nevertheless, here is what to do: Contact the bank/credit card firm. It could take some time before the refund is submitted to your accounts.